The key facts
- The Transport and Licensing Services Center in Fujairah received the highest rating — seven stars
- 179 service channels of 27 federal entities were assessed for 2026
- Call centre performance grew by 13%, service centres by 5%, and digital channels by 4%
Best service — in Fujairah
The UAE has announced the results of the sixth cycle of the Global Stars system for classifying government services. The highest rating — seven stars — went to the Transport and Licensing Services Center of the Ministry of Interior in Fujairah. The results were announced by Vice President and Ruler of Dubai Sheikh Mohammed bin Rashid on his social media pages, congratulating the Ministry of Interior and the team led by Deputy Prime Minister and Minister of Interior Sheikh Saif bin Zayed. The National reports this.
What and how was assessed
In 2026, the assessment covered 179 service channels of 27 federal government entities, measuring service quality, operational efficiency and the overall customer experience. The system, launched in 2011, rates service centres on a scale of two to seven stars based on independent assessments and customer feedback, checking how quickly, conveniently and consistently citizens receive services across different channels. The programme initially included 19 centres, and by the end of 2021 more than 1,000 service channels had been assessed.
Dynamics across channels
The current cycle recorded improvements in several areas: service centre indicators rose by 5%, digital channels by 4%, while call centres showed the greatest progress — up 13%. In addition to the Fujairah centre, high ratings went to the Federal Authority for Identity and Citizenship in Fujairah (six stars) and the Customer Happiness Centre in Ras Al Khaimah (also six stars); the country's call centre received five stars.
A benchmark: hotels, banks and airlines
Commenting on the results, Sheikh Mohammed recalled the vision laid out several years ago: government services should match the best hotels in hospitality, banks in the precision of procedures and reliability, and airlines in speed of execution and round-the-clock operation. According to him, the goal is to build a government that 'anticipates people's needs, exceeds their expectations and makes their lives simpler and better.' Each assessment report describes a centre's results, noting its strengths and areas for improvement.
