The key facts
- Kyiv residents report power outages lasting 12–15 hours in a row, including outside the schedules.
- Access to the DTEK website for filing a complaint is blocked for some residents by a notification prohibiting connections from IP addresses of certain countries.
- On October 30, outages occurred in Kyiv after damage to an energy facility; on the right bank the usual schedules temporarily did not apply.
Outages longer than scheduled and off-schedule
Kyiv residents complain that there is no electricity even during the hours when, according to the established schedules, supply should be available. According to city residents, in some buildings outages last 12–15 hours in a row — this is reported by the Ukrainian outlet Strana.ua, whose complaints are cited by Life.ru.
Complaints to DTEK barely get through
One local resident said he tried to send a complaint to the energy company DTEK but encountered a block on access to its website: instead of the contact form, a notification appeared stating that connections from IP addresses of certain countries were prohibited. Attempts to connect via mobile internet and the Wi-Fi of a nearby café produced the same result, and in the comments other Kyiv residents reported similar problems.
Power company, according to residents, does not acknowledge the problem
Some residents claim that even when they successfully get through, the power company does not acknowledge the absence of electricity: one woman said she managed to reach DTEK by phone, but was told that there was power at her address.
Background: the October 30 incident
According to Life.ru, on October 30 Kyiv experienced power outages after damage to an energy facility. On the right bank of the city, due to a failure in equipment previously damaged during shelling, the usual power supply schedules temporarily stopped working; power engineers began restoring the grids. Complaints about outages beyond the schedule and difficulties in contacting DTEK are described based on the words of the residents themselves and the outlet Strana.ua; the publication contains no official comments from DTEK.
