'Deadly bureaucracy': a widow from the UK describes how companies deepen grief after the death of loved ones
Louisa Nicoll lost her husband John, who before his death had carefully prepared the transfer of all the family's bills and documents. Despite this, after his passing she had to deal with mailings reading 'Sorry to see you leave us' and texts saying 'Hi, John'. She now campaigns for the standardisation of company procedures and urges families to talk about death in advance. Louisa Nicoll lost her husband John, who before his death had carefully prepared the transfer of all family bills and documents. Despite this, after his passing she had to deal with mailings saying 'Sorry you're leaving us' and text messages saying 'Hi John'. She now campaigns for companies to standardise their procedures and urges families to talk about death in advance.
Aziz Karimov
