News about consumers: events, facts and developments on tafs uz.
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Kun.uz has published an explanation of the conditions for returning items purchased online: the deadlines and available claims depend on the reason for the return and are determined by the laws 'On Electronic Commerce' and 'On Protection of Consumer Rights'.
Otabek YusupovEuropean manufacturers are increasingly reducing the weight or volume of products while keeping prices unchanged. According to the European Commission, 74% of consumers have noticed such reductions. France, Austria and Romania have introduced mandatory warnings, but there is no separate EU law on shrinkflation, and market participants disagree on whether new rules are needed.
Javlon TursunovRoskachestvo reminds that the words 'natural', 'farm', 'eco' and 'bio' in Russia have no legal definition and remain marketing tricks. From January 1, 2026, a voluntary GOST R 72236-2025 for farm products is in effect, but it does not regulate quality. The only legally protected word is 'organic', which requires a certificate.
Sevara AzamovaThe Competition Committee of Uzbekistan reported that in the first eight months of 2026, accredited laboratories tested 558 product items across 60 types. Violations of quality and technical requirements were found in 73 items. Materials have been sent to the Technical Regulation Agency and the Sanitary and Epidemiological Wellbeing Committee for product withdrawal.
Javlon TursunovUzbekistan's Competition Committee reported that following an audit, about 22 billion soums in unjustified utility charges were recalculated for citizens who temporarily lived away from their permanent registration. Data on some subscribers was outdated, and new subscribers were not entered into the system. The Committee proposed integrating billing systems with migration databases and monthly recalculation for subscribers abroad.
Nilufar Karimova
