Microsoft says it has resolved the root cause of the global outage of its services

Cause of the outage resolved, recovery continues

Microsoft announced that it has resolved the root cause of a large-scale outage affecting its services. As a company spokesperson told RIA Novosti, 'we have resolved the root cause and are continuing to restore services for the remaining customers and regions.' The organization added that the problems were related to a technical error. This means that the announcement of resolving the cause does not mean that service for all users has already been fully restored — the company says the process is ongoing for some customers and regions.

Scale of the outage

On the afternoon of November 13, the Downdetector platform recorded a large-scale outage of Microsoft services. Users reported problems with Outlook email in India, Germany, the Netherlands, France, and other countries. Disruptions were also observed in Microsoft 365, Teams, Store, and Copilot. According to Downdetector, complaints came from 74 countries, and all of them arrived within just one hour, indicating the sudden and global nature of the outage. Amid the incident, the WHO, according to media reports, advised people to 'talk to each other.'