The key facts
- Complaints came from 74 countries, a third from the United States
- The number of reports grew more than 100-fold
- Microsoft reported increased load on part of its infrastructure
Scale of the outage
Users from 74 countries reported outages affecting Microsoft services — this was announced by representatives of the Downdetector service on the social network X. According to their data, complaints from around the world came in within just one hour, and the number of reports about problems with Microsoft 365, Copilot, Teams, and OneDrive grew more than 100-fold. Users also complained about the corporation's Xbox, GitHub, and LinkedIn, but such reports, as noted by Downdetector, were significantly fewer.
Geography of complaints
About a third of all complaints came from the United States; problems were also observed in Germany, the Netherlands, France, India, and other countries. The Downdetector post said: “Microsoft reported that part of its infrastructure is experiencing increased load in several regions. As of 19:38 UTC, the number of reports was still exceeding 11,000 per minute”.
The day before
On November 12 a technical failure at Microsoft caused disruptions to the cloud email service Exchange Online and other Microsoft 365 products; the main problems with email access were then recorded among users in North and South America. Thus, complaints from 74 countries show that the next day the scale of the problems grew noticeably — from regional email disruptions to a global surge in reports across an entire set of services, including Teams, Copilot, and OneDrive.
