The key facts
- Uber is rolling out ChatGPT Work to all 30,000 employees after a pilot with 1,000 users
- 80% of early users were not engineers; the tool was used for data analysis, localization, and dashboards
- Uber did not disclose costs and will assess the impact based on actual usage
Uber moves its entire workforce to ChatGPT Work
Uber and OpenAI announced on Thursday, October 22, 2026, an expanded partnership: Uber's entire global workforce — about 30,000 people — will use ChatGPT Work. The company itself reported this to TechCrunch. ChatGPT Work is an enterprise AI agent introduced in July as a tool for automating workflows within teams.
From pilot to scale-up
Earlier this year, Uber tested ChatGPT Work with 1,000 employees from various departments, including finance, operations, and product. According to Uber's Vice President of Engineering Sumanth Sukumar, about 80% of early users were not engineers. They used the tool to analyze operational data and generate recommendations, localize training materials for different markets and languages, and create personalized interactive dashboards for daily work.
Deployment approach and impact assessment
Uber has not yet finalized how employees will use the tool. “Our approach is to make powerful AI tools available across Uber, leaving teams room to experiment,” Sukumar said. He gave an example: earlier this year, the company paired 30 AI engineers with Uber teams and gave them two weeks to automate key parts of their work; these “AI pods” demonstrated how many opportunities arise when technical expertise is combined with a deep understanding of a specific job. Uber did not disclose the deployment cost. Instead, the company will track how employees use the technology, what workflows they create, and how this improves efficiency, and will determine further AI adoption based on these results. According to Uber, OpenAI worked closely with the company on the chatbot integration.
Context: OpenAI's enterprise business
OpenAI is rapidly growing its enterprise business amid competition with its main rival, Anthropic. Previously known primarily as a consumer brand, the company has quickly won a loyal audience among business clients, while other AI companies find it difficult to catch up, TechCrunch notes.
