The key facts

  • No separate deadline is set by law for returning an item that does not match the description or sample
  • A defective item can be replaced within 7 days, or 20 days if an additional inspection is required, and within 1 month if no similar item is in stock
  • A good-quality item that does not suit the buyer can be returned within 10 days

Return conditions depend on the reason

The Kun.uz outlet has published an explanation of the conditions under which an item purchased online can be returned. According to the outlet, return conditions differ depending on why the buyer is returning the item: for example, if the received product does not match the description in the listing, or if it is of good quality but the buyer wants to replace it.

Three return scenarios

If the item does not match the description or sample, the buyer has the right to demand a replacement or a refund; the law does not set a separate deadline in days for this. In this case, Article 26 of the law 'On Electronic Commerce' and Article 28¹ of the law 'On Protection of Consumer Rights' apply. If the item turns out to be defective, the buyer may demand a replacement, free repair of the defect, a price reduction, or a refund. Deadlines for replacement: 7 days, or 20 days if an additional inspection is required, and 1 month if no similar item is in stock. The basis is Articles 13–14 of the law 'On Protection of Consumer Rights' and Article 26 of the law 'On Electronic Commerce'. If the item is of good quality but simply does not suit the buyer, it can be replaced, and if the desired item is unavailable, the money can be refunded; 10 days are allotted for this under Article 18 of the law 'On Protection of Consumer Rights'.

Why this matters

The explanation concerns everyone who shops online: the return deadlines directly determine which claims a buyer can make to the seller and within what period. The practical takeaway from the information provided is that when returning an item, it is important to first determine the category of the case (mismatch with the description, a defect, or simply an unsuitable item), since both the set of available claims and the deadlines depend on this. The law does not establish a separate deadline in days for returning an item that does not match the description — this is worth keeping in mind when disputing with a seller.