The key facts

  • The Russian woman's flight from Egypt to Moscow was delayed, and the wait for the airport transfer lasted about 19 hours
  • According to the tourist, tour operator Anex Tour offered to have her pay for an extra night at the hotel for nearly $1,500 when the tour cost $2,000
  • The woman slept on a lounge chair by the pool and plans to seek compensation

Flight delay and the tour operator's refusal to help

A Russian woman named Alexandra was left out on the street in Egypt after her flight to Moscow was delayed: according to her, the tour operator refused to help. This was reported by the Telegram channel Baza,, as cited by Gazeta.Ru. The woman told journalists that she bought a package tour from Anex Tour and spent a week vacationing at a five-star hotel in Makadi Bay.

19 hours of waiting and a $1,500 offer

On the day of her departure to Moscow, Alexandra's flight was delayed. The airport transfer was postponed, and the wait stretched to 19 hours. According to the tourist, the tour operator offered no help and merely advised her to pay out of pocket for another night at the hotel for nearly $1,500 — even though the entire tour cost $2,000. She refused, after which the guides stopped talking to her.

A night in the rain and plans to seek compensation

In the end, Alexandra, by her own account, slept on a lounge chair by the pool in the rain and ate what she had managed to take from the dinner buffet; in the morning, a receptionist let her in for breakfast. After nearly a day of waiting, the woman headed home and now intends to seek compensation from the tour operator for the ruined vacation.

Context and what remains unknown

The incident fits into a series of reports about incidents involving Russian tourists abroad that Gazeta.Ru has covered in recent weeks: earlier, there were reports of a tourist from Barnaul who said she was beaten at the Selectum Noa Resort Cam Ranh hotel near Nha Trang, and of a woman who slipped and fell from a 20-meter waterfall in front of her friends. However, the story as presented is so far known only from the tourist's own words and via a Telegram channel: Anex Tour's position and official details of the flight delay are not given in the reports, so any assessment of the tour operator's actions and the prospects for compensation remain open questions.

Why it matters

The situation affects everyone who buys package tours: in the event of a flight delay, it is usually the tour operator's responsibility to provide the tourist with accommodation and transfer, and the price offered for the extra night — nearly $1,500 when the entire tour cost $2,000 — shows how costly an operator's refusal to help can turn out to be. The practical takeaway for tourists is to document all circumstances of the delay and all correspondence with the operator's representatives, as Alexandra did, who plans to seek compensation.