A hotel has no right to withhold a guest's documents over a damage dispute — comment by a RCT expert
Georgy Mokhov, vice-president of the Russian Union of Travel Industry, explained that a hotel cannot force a guest to pay for disputed damage, withhold their documents, or prevent them from leaving: the validity of the claims must be assessed by a court. The expert also gave recommendations on how to reduce the risk of conflict at check-in.
Aziz Karimov