The key facts

  • Yandex Go services in Uzbekistan are being restored in stages; some functions may still malfunction
  • Payouts to partners and drivers were processed automatically; instant payouts are available, but errors and delays are possible
  • The outage occurred on the morning of October 11 in Uzbekistan and neighboring countries; Yandex Maps and Navigator worked normally

Services are being restored in stages

Yandex Uzbekistan announced that Yandex Go and other services temporarily interrupted in the country are gradually being restored. According to the company, many services are already operating normally, but some functions may still experience glitches. The company named ensuring the stability of payments and support services for users, drivers, couriers, and partners as a priority task.

Payouts and payment issues

The company told taxi service partners that all payouts were processed automatically, and instant payouts are available to drivers. Nevertheless, some payments may have been executed with an error or delay. Some users are facing problems when paying for orders: all cases involving incorrectly charged funds will be reviewed. Due to the increased number of support requests, resolving issues may take longer.

The October 11 outage and user data

Yandex Go outages were observed on the morning of October 11 in Uzbekistan and neighboring countries. Users experienced difficulties ordering taxis and food, as well as tracking public transport movement. Meanwhile, Yandex Maps and Yandex Navigator continued to operate normally. Yandex Uzbekistan also confirmed that user data is stored in accordance with legal requirements in a jurisdiction that ensures its protection.