The key facts
- In Q3 2026, the Central Bank received 12,307 complaints regarding banks' activities
- The anti-ranking was topped by Hayot Bank (index 5.71), followed by BRB (3.17) and Mikrokreditbank (2.53)
- InFinBank and Ipoteka bank exited the anti-ranking; Hayot Bank and Turonbank were included for the first time
Updated bank anti-ranking based on Q3 results
The Central Bank of Uzbekistan, based on the results of the third quarter of 2026, published an updated anti-ranking of banks compiled on the basis of customer complaints. During the reporting period, the regulator received a total of 12,307 complaints regarding the activities of banks. These were analyzed in proportion to the number of customers of each bank, and a complaint index was formed. The anti-ranking has been published by the regulator quarterly since the beginning of this year.
Composition of the anti-ranking
The anti-ranking included 10 banks with the following complaint indexes: Hayot Bank — 5.71; BRB — 3.17; Mikrokreditbank — 2.53; TBC Bank — 1.96; ANORBANK — 1.86; Turonbank — 1.62; Asakabank — 1.27; InFinBank — 1.25; AVO Bank — 1.25; Kapitalbank — 1.24.
Changes compared to the previous quarter
Based on the results of the third quarter, InFinBank and Ipoteka bank managed to exit the anti-ranking. Hayot Bank and Turonbank, on the contrary, were included in the list for the first time.
