The key facts

  • Complaints about a chemical odor in hot water are coming from six districts of Tashkent
  • Veolia Energy Tashkent took water samples at sources and in residential buildings for chemical-bacteriological and organoleptic analysis
  • The information was passed to the Tashkent Thermal Power Plant to normalize the technological process and flush the mains

Complaints from Six Districts

Veolia Energy Tashkent commented on appeals from Tashkent residents about a foreign chemical odor in hot water. Messages came from the Mirzo Ulugbek, Mirabad, Yakkasaray, Shaykhantahur, Chilanzar and Yunusabad districts. According to the company, over the past week residents also complained about water turbidity and low pressure.

Role of the Company and the Supplier

Veolia Energy Tashkent explained that the company is responsible for transporting and distributing thermal energy and hot water supply to residential buildings from the supplier — in this case, the Tashkent Thermal Power Plant.

Sampling and Analyses

Specialists of the accredited laboratory of Veolia Energy Tashkent went to the sites and took water samples both at the sources and in residential buildings. The samples were sent for chemical-bacteriological and organoleptic analysis. The results of the studies are promised to be published immediately upon completion.

Measures at the Thermal Power Plant

Information about deviations in water quality was passed to the management and technical services of the Tashkent Thermal Power Plant for urgent measures to normalize the technological process at the plant and flush the mains.

Company Apology

Veolia Energy Tashkent assured that, together with the supplier, it is doing everything possible to restore standard water supply quality as soon as possible, and apologized for the inconvenience caused.